FAQ's
General FAQ's
What is the meaning of Like new phone?
Like New phones are in impeccable condition, featuring excellent battery health and an appearance that’s as close to new as possible. While they do not come with original packaging (unless specified), they are shipped in a beautiful generic box—ideal for gifts and ready for immediate use, ensuring you receive a premium experience.
When will my order be delivered?
Standard delivery generally takes 1-3 working days. For quicker delivery, choose our next-day delivery service.
When will my order be shipped if placed on the weekend?
Orders placed between Friday after 3:00 PM and Sunday will be shipped on the following Monday or the next business day.
What is your refund policy?
Devices come with a 30-day refund policy. If you’ve used Clearpay or Klarna for your order, please note that refunds may be subject to a 10% deduction, as outlined in our return/refund policy. We appreciate your understanding!Refund Policy
What if the customer receives a damaged parcel?
If the parcel looks opened or damaged upon delivery, please refuse to accept it and report to us immediately. All other damages to be reported within 3 days of delivery. To help us resolve the problem, provide reference images of the damaged parcel.
What is the warranty period for any device?
Devices in "Brand New" condition come with a 1-year manufacturer's warranty. "Used & Refurbished" devices come with a 30-Days seller's warranty for all the manufacturing issues.
What is covered under warranty?
The warranty covers all manufacturing-related issues with the device but excludes coverage for physical or water damage, electrical failures, short circuits, and battery-related problems.
What payment methods do you accept?
We accept a range of payment methods to make your shopping experience smooth and convenient. You can pay using credit/debit cards, PayPal, and digital payment options like Klarna and Clearpay. Simply choose your preferred method at checkout.
What is your return policy?
We offer a 30-day return policy on a range of products. To return your device, it must be in its original condition with all accessories and packaging included. For detailed instructions on how to return your item, please visit ourReturn policy page.
How can I get my order tracking ID?
Once the parcel is shipped, the customer receives a tracking number via email. If you have any questions or need further assistance, don’t hesitate to reach out!
